Shipping policy
Q: Is shipping free for all products?
A: YES, Our shipping is FREE
Q: Which countries do you ship to?
A: We currently ship to the United States, Canada, the United Kingdom, Australia, and the European Union. If your country isn't listed at checkout, please contact us at support@try-spartex.com to check availability.
Q: How can I track the status of my package?
A: You can track your order using the tracking number provided in your order confirmation email or shipping notification from Spartex.
Q: How long will delivery take?
A: Orders are processed within 1 business day. Shipping typically takes 3-5 business days within the continental United States. Delivery times may be slightly longer during peak holiday seasons or for international orders.
Q: How will my product be shipped?
A: We use trusted carrier partners to ensure your order arrives quickly and securely.
Q: If I order multiple items, will they be shipped together?
A: All items purchased on the same day will be shipped together. Orders placed on different dates may be shipped separately.
Q: Can I change my delivery address after the product has been shipped?
A: Once your order has shipped, we are unable to modify the delivery address. Please contact us as soon as possible after placing your order if you need to make a change.
Q: What should I do if I receive an incorrect product?
A: If the product you receive differs from your order, please contact us immediately at support@try-spartex.com with your order ID and clear photos of the shipping label and the product received, and we'll resolve the issue as quickly as possible.
Q: I did not receive all the items in my order. What should I do?
A: If any items are missing, please email support@try-spartex.com with your order ID and photos of the shipping label and the items you did receive. We'll confirm what's missing and promptly send the missing items or issue a refund.
Q: Are customs duties and taxes included in the shipping price?
A: For international orders, customs duties or import taxes are the responsibility of the customer and are not included in the shipping price. Any applicable charges will be collected by the carrier or customs authority upon delivery.